| 
  • If you are citizen of an European Union member nation, you may not use this service unless you are at least 16 years old.

  • You already know Dokkio is an AI-powered assistant to organize & manage your digital files & messages. Very soon, Dokkio will support Outlook as well as One Drive. Check it out today!

View
 

Vita

Page history last edited by Dawn Quinn 11 years, 2 months ago

[Back]


Dawn Quinn Resume

DAWN QUINN
711 West 32nd Street, Apt 141D · Austin, Texas 78505 · dawn.d.quinn@gmail.com


DYNAMIC INFORMATION RESOURCES MANAGER
21 – Plus Years of Successfully Maximizing the IT Services of Texas State Technical College

PROFESSIONAL PROFILE

  • Strong leadership and communication skills with a successful track record of teaching and distance learning.
  • Transitioning campus from zero connectivity to current total of 36 buildings connected by fiber and network resources.
  • Interacting with students, faculty, staff, and community partners to deliver cost effective technology needs.
  • Effective in mentoring junior managers, encouraging professional development, managing teams, and motivating staff.
  • Experienced in aligning IT practices with college business practices using the Control Objectives for Information and related Technology (CobIT) framework.
  • Serving as campus leader responsible for management, retention, backup, accessibility, and security of IT resources and data, including ensuring FERPA compliance for student data.

WORK EXPERIENCE

TEXAS STATE TECHNICAL COLLEGE HARLINGEN
Harlingen, TX
Director, Information Technology / Network & Telecommunications Services 
9/1991 to 7/2011
  • Designing, installing, and supporting administrative and instructional network and telecommunications resources.
  • Budgeting and allocating funding resources for college IT resources, including Help Desk, data center, web and programming, video conferencing and field service support. Successfully complete IT security audit 2007.
  • Experienced in managing IT resources including computer hardware and software, Internet access, wired and wireless administrative networks, distance learning IT systems, digital and VoIP telephone systems, and teleconferencing.
  • Experienced in Freedom of Information Act compliance for IT resources; successfully completed IT security audit and compliance; FERPA compliance.
  • Setting up Helpdesk services for data, voice, video and IP support including implementing help desk ticket system with immediate-feedback evaluation system to provide customer support in a continuous-improvement mode.
  • Designing and supervising information dissemination systems to provide support for academic computing, classroom instruction, telephone services, videoconferencing, and computer network communications.

IT EXPERIENCE

  • Supervising and personally participating in creating, designing, maintaining, supporting, and improving campus administrative and instructional IT systems data, voice and video.
  • Responsible for design and installation of computer networks, moving the campus from zero to 76 instructional computing labs.
  • Transitioning campus from T-1 WAN to ATM private and DS3 clouds.
  • Designing and supervising campus transition from analog and digital telephone system to VoIP (Voice-over Internet Protocol) digital system.
  • Responsible for enterprise migration (4 college locations) of TSTC Blackboard.
  • Vista system to Moodle 1.9.5+. Successful designing and deployment of Moodle Help and FAQ sites.
  • Responsible for administrative management of Blackboard and Moodle servers.

EDUCATION & CERTIFICATION

OUR LADY OF THE LAKE UNIVERSITY, San Antonio, TX
Doctorate Program, 2011

ST. MARY’S UNIVERSITY, San Antonio, TX
Baccalaureate

UNIVERSITY OF TEXAS BROWNSVILLE
Masters, Educational Technology, 2011

· E-Portfolio:  http://dawnquinn.pbworks.com
· Personal domain:  http://dawnquinn.com/

PROFESSIONAL MEMBERSHIPS / CERTIFICATES / TRAINING

Blackboard Train-the-Trainer / Server Administrator · Moodle Train-the-Trainer / Server Admistrator
Novell Certified Engineer · Project Management Institute ·  TSTC Certified Mediator · Help Desk Institute
· BICSI · Educause · CobIT · ISACA

 

Comments (0)

You don't have permission to comment on this page.